Warranty Statement

Garage doors should be inspected upon installation and viewed in natural daylight (not direct sunlight) from a standard distance of 3 metres to view their overall appearance. From this distance the door panel should appear free from visible marks or distortion, stains, blemishes, indentations or scuffs. If any marks are only visible within 3 metres they will not be considered under warranty – as per DHF guidelines. Please note warranty is only applicable to the exterior view of the door.

*Please note: If you buy a Gliderol product through a retailer / dealer then the warranty terms and conditions of that retailer / dealer will apply and be in force for the period specified by them, any dispute arising would be between the purchaser and the retailer / dealer. Gliderol does not underwrite, support or cover warranties offered by others in the event of a business being unattainable or ceasing to trade.*

How to Make a Claim

Gliderol products are manufactured to the highest quality standards and leave our factory only after rigorous quality testing. However, if you should have grounds for complaint, this section tells you what our door warranty offers, and how to go about making your claim. In the unlikely event of a warranty claim becoming necessary, please contact the dealer or distributor who originally supplied your garage door. Your dealer should then supply details of the claim, together with a copy of the warranty card provided with the door and proof of purchase to the Warranty Department here at Gliderol, if you bought from Gliderol direct then please also provide the information below and email warranty@gliderol.co.uk.

To enable your claim under warranty to be processed as quickly as possible, you should provide the following details:

Your name, address and telephone number.
Original invoice with date of purchase.
Product description / door type and product number.
Description of defect.

An assessment of the claim will then be made. This may require Gliderol to inspect the product in-situ. In the event that there is no legitimate warranty claim under the terms specified herein, you may be liable for the costs of the inspection visit. We strongly recommend that you take note of the care and usage instructions displayed on the stickers on the back of your garage door and that you follow these instructions throughout.

Warranty Period

The Original Roller Door –

10 years door finish*, 5 years mechanical, 2 years electrical (if applicable)

Insulated Roller Doors –

10 years door finish*, 5 years mechanical, 5 years electrical (if applicable)

Excluding safety brake and rigid links.

Sectional Doors –

10 years door finish*, 2 years mechanical, 2 years electrical (if applicable)

Up & Over / Side Hinged Doors -

10 years door finish*, 2 years mechanical, 2 years electrical (if applicable)

Electrical Operators –

2 years (excludes batteries, fuses & bulbs which have no warranty)

Parts –

6 months

*Applicable to Domestic/Residential use only – 10 years corrosion free on door panel exterior - excludes paint surface rubbing, fading. scratches, dents, scuffs or other abrasions, no warranty applies to the interior.

We advise that all products be serviced by an authorised retailer / dealer every 12 months to ensure longevity of the product’s life. Failure to do this may result in any warranty being invalid.

PRODUCT WARRANTY CONDITIONS

Warranty Conditions

1. This warranty does not apply to any defect, loss or damage arising or caused directly or indirectly by or as a result of:-

incorrect installation
incorrect or lack of proper maintenance and/or adjustment
incorrect operation
any modifications made to the product
normal wear and tear
accidental or malicious damage
impact damage or scratches, dents, scuffs or other minor abrasions
use or attempted use of non-authorised spare parts
repairs or attempts at repairs undertaken by any person other than someone specifically authorised by Gliderol
any failure of masonry or other structures on to which the product has been fixed
Any damage to or deterioration in the condition of the doors occurring in transit by customer nominated or appointed carrier or occurring after delivery and prior to installation
To any additional defect damage or deterioration arising from or attributable to the operation of the door after it is known to be defective
Any door being installed in areas subject to high moisture or salt atmosphere (e.g. Coastal Regions - within 5 miles of the sea) or in an area subject to industrial fall out
Any fault or surge in customer’s electricity supply
The door striking an immovable object during travel

2. Items excluded from Warranty:

    1. Batteries
    2. Fuses
    3. Bulbs
    4. Sensitivity adjustments

3. While Gliderol doors are long lasting and hard wearing under normal conditions this warranty does not extend to inherent defects in steel or other material used in the manufacture. The Manufacturer will however, procure and assign to the customer the benefit of the warranty of the manufacturer of the steel or other material.

4. If Manufacturer has at request of customer procured painting, powder coating or other surface application to its product, this warranty does not extend to such painting, powder-coating or other surface application (including laminated finishes). For this purpose, Manufacturer at all times acts as agent of customer. Manufacturer may as a service to the customer but without any legal obligation to do so, assist customer to obtain redress in respect of any defect.

5. The manufacturer reserves the right to touch up on site the paint finish and/or pre-painted surfaces but no responsibility will be taken for the possibility of any paint rubs, scuffing etc on the internal finish or external painted surface.

6. Proof of purchase MUST be provided to the manufacturer at time of Warranty claim.

CONDITIONS OF SALE

1. Manufacture of Gliderol Doors will not commence until accurate site measurements are available and can be checked.

2. Where Gliderol Doors are made to suit floor levels, lintel heights or opening sizes guaranteed by the customer, any departure from the given sizes will be the responsibility of the customer as will any costs involved in alteration of made-up Gliderol Doors.

3. Any delivery, and/or installation dates given are approximate only and the Manufacturer accepts no liability for delay from any cause whatsoever. If by any reason or Act of God, war, government or semi-government enactment. Regulation or restriction, lock-out, strike, industrial dispute, fire, tempest, flood, failure or inability to obtain licenses, transport or materials or any other cause beyond the Manufacturer’s control delivery or installation is delayed the Manufacturer may extend the time of delivery or installation or if the Manufacturer is unable to deliver or install, the contract shall be voidable at the Manufacturer’s option with no right to either party for damage, loss, cost or expense. Where delivery is unsuccessful due to the Customer's failure to accept delivery at the advised date and time, or for any reason within the Customer's control (including, but not limited to, the Customer or their representative not being present, no suitable access being available, an incorrect delivery address being provided, or the site not being ready to receive the goods), the Customer shall be liable for the full cost of any redelivery, charged at our current rates.

4. If these conditions of sale (which shall only be varied, modified or rescinded by written agreement executed by the Manufacturer) shall differ in any respect from the customer’s acceptance or confirmation then these conditions shall prevail.

5. Any claim for damaged product must be made within 48 hours of receipt, any claim past 5 working days of delivery will not be considered, this applies to all customers. The product must be carefully inspected for any damage, defects, and to ensure the size and specification are correct before installation, any existing door should not be removed until after this inspection. The door must not be installed if there are any concerns regarding its condition or specification. Installation confirms that the product has been received in an acceptable condition. No claims for damage, defects, size or specification will be accepted after installation.

6. The Manufacturer may carry out installation or may nominate an accredited Installer Contractor to carry out the work. Installation is then a matter of separate contract with the Installer whose particulars are either provided in this Quotation or will be provided upon confirmation by the customer. The Manufacturer has taken all reasonable care to ensure that any Installer Contractor nominated is competent, experienced and skilled in the installation of the Manufacturer’s doors. The Manufacturer will at all times use its influence to ensure any installation complaint is dealt with promptly and resolved to the reasonable satisfaction of the customer. The customer’s attention is also directed to the terms of the warranty above.

7. Installation by Gliderol covers only the installation of the door and not, unless specifically stated, any rectification of existing out-of-square openings or removal of old doors and fittings or electricity or gas fittings or the like. Installation by Gliderol does not include the removal or taking away of any old doors from the property or of disposing of such doors.

8. Whilst reasonable care will be taken while drilling and fixing, the Manufacturer and its Installers will not be responsible for the failure, from any cause whatsoever, of any masonry or rendered surfaces while drilling or fixing by cracking or collapsing.

9. The purchaser shall remain liable for the labour and call out costs incurred in order to rectify any fault condition that may arise with the product within the stated Warranty period.

10. Gliderol shall in no circumstances be liable for indirect, special or consequential loss or damage howsoever caused, including (but not limited to): remedial / installation work costs, call-out fees, travel expenses, tool and plant hire, transport costs.